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So, I just got a call from The Berry Company (The Real Yellow Pages/AT&T) and the woman asked for the owner so I took the call. She said that she was calling to set up my advertising account in the yellow pages. A month before I had gotten a phone call from them and this nice gentleman took my information and took care of the account. I explained to her that she was the 3rd person to call me about The Real Yellow Pages and that the first person took care of my account, she then proceeded to tell me that I was lying to her and that she was assigned my account and nobody has ever called me from her office. Where I live the yellow pages are not used much at all if anything is used here is radio advertising and word of mouth. I explain this to her and she mumbles under her breath and says "it does matter" and that just ticked me off that someone would be so stupid enough to mock a customer like that. So I try to explain everything to her and she proceeds to interrupt me and ignores anything that I have said to her. While all of this is going on she has sighed three times and interrupted me ten times or more. I finally just said to her "I cannot believe that someone that is trying to get a customer would sigh so many times and would mock a customer and interrupt them so many times when all they had to do is listen to the customer and talk politely to them and by the way AT&T Yellow Pages suck and have a nice day".

Tags: at&t, the berry company

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2Old2BKewl Comment by 2Old2BKewl on October 21, 2008 at 1:16pm
I've had similar experiences with phone book advertisers over the years - multiple phone calls from the same companies and reps dropping in our store throughout the day. Also had an experience with a rep being rude when I didn't want to advertise and then had my phone number listed incorrectly in the white pages... lots of $$$$ and after a few years in the area, we found word-of-mouth was much more effective advertising.

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