"Limited or No Connectivity"

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Permalink Reply by Greg De Santis on January 12, 2009 at 2:04pm

Have you tried starting and stopping the "Wireless Zero Configuration" in the Computer Management screen under the management tree of: Computer Management (Local) --> Services and Applications --> Services --> and in the right side scroll down to the bottom and you should see: Wireless Zero Configuration. You can stop and start the service by right clicking and selecting stop and right clicking again to select start. I have seen this turned off and it doesn't auto restart unless you make it.

And what encryption method are you using on your D-Link DIR 655 Xtreme N router (WEP, WPA, WPA2, TKIP, EAP) and did you put your password in? From what I understand the DIR 655 only has WPA and WPA2 and maybe at work and at your brother's place with the Linksys the routers are set up for different protocols or no security at all.

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Permalink Reply by James on January 12, 2009 at 2:08pm

Thanks for the response Greg.

I was able to locate the Wireless Zero configuration and the only options available were stop/restart. So I'm assuming it was already active. I did go ahead and restart it, but that did not resolve the issue.

The encryption method being used is WPA/WPA2.

I would hope it's not the card, and while I'm no expert I'm doubtful only because it wouldn't seem logical for it to work at different locations, but I'm not rejecting the possibility either.

Just a little more background, I've also tried connecting straight from my cable modem to the laptop. That did not work.

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Permalink Reply by Mad Max on January 12, 2009 at 2:22pm

Update your router FIRMWARE. Many people have this problem with SP3 and most tend to try over complicated ways to fix it. SP3 changed the network stacks from SP2 to be more like Vista, and as such many routers were left incompatible with it. I had the same issue myself then found out it was my firmware being out of date. Give it a try, if it doesnt work then it's one less thing to tick off the possible causes list.

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Permalink Reply by Deepman on January 14, 2009 at 8:45pm

Thanks Mad Max. I had this problem and was able to resolve it with the firmware upgrade !

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Permalink Reply by Greg De Santis on January 12, 2009 at 2:46pm

Since you use this laptop at work - does your work require you to log on to a Windows active directory domain with your user ID and password? And if so do you have a home profile (User account) set up for you to log in to your home setup. Where I work people bring in laptops from home to use on the company's network. And I have to set the laptop book to connect to a Windows active directory domain and set up a new user account on the server. This work logon ID is only valid to access the network and the Internet from work only, not from home. And when they bring their laptop back home an try to get on the Internet, they can't because you can't access the work network connection from home because you're not at work anymore. So they have to log offof their work ID and login with their home user ID and to have free access them permissions to access the network equipment and wireless routers for home use. The reason why I say this is because you can log on to the laptop as administrator and try to access your router that way, or create a new user ID and login as that newly created user ID and see if you can access the Internet.

I don't know if you are using Internet explorer, but you can go into Tools and Internet Options, then go to the Connections tab and click on the LAN settings. You want to make sure that Automatically Detect Settings is checked off in the box. And make sure that Use A Proxy Server is unchecked. This is the proper configuration for setting up a work laptop to be used at home.

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Permalink Reply by Dan on January 12, 2009 at 3:11pm

Try this:

Make sure that there is no firewall software and the XP firewall is off while troubleshooting.

Verify that the DHCP Client service is started. To do so, follow these steps:

1. Right-click My Computer, click Manage, expand Services and Applications under Computer Management, and then click Services.
2. Verify that the DHCP Client service is running.
3. If the service is stopped, right-click DHCP Client, and then click Start.

If that doesn't work, then the tips here in the link below.

Windows XP Network Troubleshooting - Problems with Network Cards
http://www.practicallynetworked.com/...etworkcard.htm

Dan 'J5'

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Permalink Reply by James on January 12, 2009 at 3:17pm

Thanks for the responses guys. I'm in the process of updating the firmware, I'll cross my fingers for that to work. If not there's still a few other ideas you've provided that I'll be attempting as well.

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Permalink Reply by Mateus Augusto Lopes on January 12, 2009 at 3:50pm

Myabe you need some secure configuration, add some password on it.

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Permalink Reply by Eddie on March 5, 2009 at 3:41pm

In simple thoughts you should try: ipconfig /release then followed by a ipconfig /renew this should grab you a local ip which is not being used by any other user.

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Permalink Reply by Haydn on March 5, 2009 at 4:03pm

Hey James, If you get this far down, you must really be in trouble...take it back to basics & get it DHCP-ing with a wired connection first. That will rule out most things. Once that works, introduce wireless into the mix, possibly disabling the Zero Configuration service if you still have problems

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